Returns & Exchanges

Due to the perishable nature of our artisanal calzones, we cannot accept physical returns once food has left our kitchen. However, if your order is incorrect or arrives damaged, we are committed to making it right with a replacement or full refund.

1

Inspect Your Order

Upon delivery, please check your calzones immediately for any issues regarding temperature, packaging integrity, or incorrect toppings.

2

Document the Issue

Take a clear photograph of the product and the delivery receipt to help our quality control team verify the discrepancy.

3

Contact Support

Email our kitchen staff at [email protected] within 4 hours of delivery with your order number and the attached photos.

4

Resolution Process

Our team will review your claim and either initiate a fresh redelivery of your order or process a refund to your original payment method within 24 hours.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing